Examples of Conversational AI in Healthcare

Conversational AI in Healthcare: 5 Important Use Cases

conversational ai in healthcare

The AI Life Sciences Accelerator Mission will capitalise on the UK’s unique strengths in secure health data and cutting-edge AI. A new mission announced by the Prime Minister will accelerate the use of AI in life sciences to tackle the biggest health challenges of our generation. Periodic health updates and reminders help people stay motivated to achieve their health goals. There are endless possibilities with AI-powered tools and the capabilities of these tools continue to grow.

conversational ai in healthcare

Another significant transformation in healthcare via conversational AI is related to tracking patients’ health. For many patients, visiting a doctor simply means a lack of control over the self while facing severe symptoms because of an underlying health problem. Other than the in-person consultation with health experts, what they need is easy access to information and tools to take control of their health. This funding will target opportunities to deploy AI in clinical settings and improve health outcomes across a range of conditions. It will also look to fund novel AI research which has the potential to create general purpose applications across a range of health challenges – freeing up clinicians to spend more time with their patients. The five aforementioned examples highlight how healthcare providers can leverage Conversational AI as a powerful tool for information dissemination and customer care automation.

Regular Health Tracking

Secondly, access to such critical data can enable by third party agents could cause embarrassment, be it intentional or not. One of the earliest publicised applications of big data involved a case of a parent being targeted with pregnancy ads for his teenage daughter. Note that in hospitals such critical data might be stored on premise, on the cloud or in a hybrid model.

The Future of Drug Targeting and Clinical Development with … – Emerj

The Future of Drug Targeting and Clinical Development with ….

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Most importantly, they will aim to shift resources towards preventative care in order to reduce the load on their staff so they can serve patients better. Conversational AI in healthcare can also be used to keep patients engaged in the post-treatment phase. We are now familiar with how bots help users diagnose and schedule appointments for treatment.

Ethical Concerns in Healthcare

With the help of conversational AI, medical staff can access various types of information, such as prescriptions, appointments, and lab reports with a few keystrokes. Since the team members can access the information they need via the systems, it also reduces interdependence between teams. In technical terms, conversational AI is a type of AI that has been designed to enable consumers to interact with human-like computer applications.

  • AI-powered Voice Bots and Chatbots can automate this stage of the patient care journey by constantly nudging follow-ups and asking relevant questions.
  • They are expected to become increasingly sophisticated and better integrated into healthcare systems.
  • We’ll help you decide on next steps, explain how the development process is organized, and provide you with a free project estimate.
  • Employees, for example, are frequently required to move between applications, look for endless forms, or track down several departments to complete their duties, resulting in wasted time and frustration.

With the inception of healthcare comes an increased risk of data breaches, malicious attacks, and other security threats. This includes managing access to patient information, ensuring that data is encrypted, and regularly monitoring for security vulnerabilities. ML algorithms analyze vast amounts of data to identify patterns and correlations to improve the accuracy and effectiveness of the conversation. With correct implementation, conversation AI systems can have an enormous impact on the healthcare industry. If you are wondering about the potential of this technology and how it can save the beleaguered healthcare economy, this complete guide to conversation AI for the healthcare industry is meant for you.


Against this backdrop it’s more prudent than ever to drive digital transformation and create extraordinary experiences throughout the healthcare ecosystem. We hope most of you got to know how conversational AI is going to impact patient engagement & efficacy. The average patient squanders more than 30 minutes to get the right appointment with the right service. When they find the right services, they can not engage because of long waiting times & inconvenient calling hours. Based on a research, at least 20% of all patients admitted in the USA hospital are revisiting to the hospital within 30 days of pardon from the hospital. Most of the organizations are no longer taking chances to send patients to their homes without proper tools to ensure observance of their discharge plan.

Consumers increasingly prefer digital channels like SMS, live chat, and chatbots over traditional voice interactions to interact with healthcare providers and organizations. This creates a broad space for an increasing number of Conversational AI applications and use cases. Moreover, such platforms also offer more privacy and a record of interactions – two benefits that users appreciate and even prefer. In fact, CAI presents a key use case, with virtual assistants bringing value through automated conversations with patients, healthcare providers, health insurance payers, and life sciences companies.

Organizations can create an AI conversational interface with a search function to deliver engaging responses and store information about frequently asked questions. This saves a lot of time for both staff and patients and optimizes the customer support process. Healthcare providers must guarantee that their solutions are HIPAA compliant to successfully adopt Conversational AI in the healthcare industry. To maintain compliance, working with knowledgeable vendors specializing in HIPAA-compliant solutions and conducting regular audits is critical.

  • This way, doctors can monitor their adherence and the number of medications left to prepare a refill in advance.
  • 30% of patients specified that they had direct personal experience with the use of conversational bots for health-related issues.
  • For example, this AI triaging tool advised staying home for a 67-year-old patient with heart attack symptoms.

This also ties into the “philosophy of care” practiced in the region and even in the specific hospital. Due to societal, cultural and economic differences, the attitudes towards healthcare may differ between countries and regions. And this often directly translates into the clinical protocols adopted in the region and hospital. The High-Impact Nature of Scenarios and Use CasesThe common use cases in finance, retail entertainment, or sales and marketing involve topics that are relatively harmless. Think about how you interact with a chatbot to enquire about the procedure to open a bank account online or check out a product from an e-commerce site. If the bot is unable to help you complete the transaction or if it takes you to the wrong product page, it does not signal the end of the world.

HIPAA Compliance for the Healthcare Industry

Lastly, healthcare being a service that is universally accessed, the patient data could also include health details of various influential and political figures. Leakage of such data could find their way into hackers and bad actors who could use such data for nefarious purposes. Differences in Symptom Descriptions and Medical TerminologyThe healthcare industry is somewhat unique due to the vast medical terminology it uses. Specifically, there could be a big gap between the language of the user’s queries and the correct medical terms corresponding to those queries.

conversational ai in healthcare

Another factor driving greater enthusiasm for healthcare bots is the evolution of the technology itself. Physicians once had to worry about whether bots could adequately meet patient needs, particularly when it comes to connecting with patients. Natural language processing (NLP) means that today’s bots are capable of sentiment analysis, so they can better detect a patient’s emotions and respond with empathy. The goal of implementing these virtual agents is not to replace doctors, but to assist them and their patients. The goal is to help patients stop searching the internet, feeling scared, and not knowing what to do. These conversational AI bots are not limited to healthcare needs stemming from the pandemic; mental health agencies also utilize conversational AI bots.

AI can also tackle a lot of the employee onboarding process, meaning you won’t need to hire as many HR employees. When AI chatbots receive training from psychological specialists by supervising their responses, it also trains them to be empathetic. Whenever you share any conditions you are dealing with, conversational AI is able to recognize your symptoms and not only give you some advice but also provide consolation and reassurance to help you feel heard. When spoken to in a conversational tone, patients feel more engaged and reveal even the smallest details regarding their well-being.


Conversational AI in the medical field is helping to bring about much-needed digital transformation with potential benefits for everyone across the healthcare value chain. By allowing users to interact with providers via voice or text-based chatbots and virtual assistants, Conversational AI technology is helping to streamline and automate many different processes. Offered through the US telehealth company K Health, Florence acts as a virtual triage nurse using text conversations. Patients describe their symptoms to the chatbot, which then asks pertinent follow-up questions about their medical history and specifics of their condition based on protocols from medical experts. Florence analyzes this information to recommend self-care steps or if the patient should seek in-person care. It also provides check-ins, appointment reminders, and prescription refill coordination and can alert human nurses if user responses suggest an emergency.

conversational ai in healthcare

Patient engagement solutions offer patients the required tools to engage In their health management. Patient engagement Tools adoption and successful deployment in the organization has a direct effect on patient overall experience and satisfaction. Regardless of the age group, every patient looks out for healthcare support even after they discharge from the hospital, it could be for medication adherence, medical, diet, and it can be for doctor’s appointment. Conversational AI in healthcare alleviates some of the burdens on providers and helps patients take agency over their care. It’s also possible to integrate this type of medical center or healthcare application with other AI applications designed to order prescription refills.

Traditionally every individual is spending more than 9000 hours in taking care of their health outside the hospital. Ward said the entire learn-to-work ecosystem will need to shift if skills-first hiring is to work across society. Employers must continue to innovate with AI and skills-first efforts, going beyond hiring to internal mobility.

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